Get in Touch
Our team of experts is available 24 hours a day, 5 days a week. We typically respond within minutes.
Send a Message
Email
support@fynexamp.com
Reply within 4 hours
Phone
+1 (800) FYN-XAMP
Mon–Fri, 08:00–22:00 UTC
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Available in platform
Avg wait < 2 minutes
Help Centre
help.fynexamp.com
Articles & guides
Our Offices
London (HQ)
12 Finsbury Square, London EC2A 1AB, United Kingdom
Dubai
One Central, Trade Centre Authority, Dubai, UAE
Frequently Asked Questions
How long do withdrawals take?
Standard withdrawals are processed within 24 business hours. Priority withdrawals for Platinum and Elite accounts are typically completed the same day.
I forgot my login details — what do I do?
Use the "Forgot Password" link on the login page. You will receive a reset link within 5 minutes. If the issue persists, contact our support team directly.
Can I change my account tier?
Yes. To upgrade, simply deposit the required minimum for your target tier and contact your account manager or our support team to activate the upgrade.
What is the minimum deposit to start trading?
You can open a Basic account with as little as $250. A free demo account with virtual funds is also available with no deposit required.
Do you offer phone support on weekends?
Phone support operates Monday to Friday. Live chat and email support remain available 24 hours on weekdays. Weekend support is available via email.
How do I verify my account (KYC)?
Upload a government-issued photo ID and proof of address through your account dashboard. Verification is typically completed within 1–2 business hours.