1. Introduction
Fynexamp ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website and services. By accessing Fynexamp, you acknowledge the practices described in this document.
2. Data We Collect
We may collect the following categories of personal data:
- Identity data: full name, date of birth, government-issued ID details.
- Contact data: email address, phone number, postal address.
- Financial data: payment card details (stored by our PCI-compliant processors), bank account information, transaction history.
- Technical data: IP address, browser type and version, time-zone, operating system, device identifiers.
- Usage data: pages visited, features used, click patterns, and session duration.
- Marketing preferences: your preferences for receiving communications from us.
3. How We Use Your Data
We use personal data to:
- Open, manage and maintain your trading account.
- Process deposits, withdrawals, and transactions.
- Comply with AML, KYC, and other regulatory obligations.
- Provide customer support and respond to enquiries.
- Send service-related communications and, where consent is given, marketing updates.
- Improve our platform through aggregated analytics.
- Detect and prevent fraud, money laundering, and security threats.
4. Legal Basis for Processing
We process your data on the following legal grounds under GDPR Article 6:
- Contract performance: to fulfil our obligations as your trading platform provider.
- Legal obligation: to comply with financial regulation, AML laws, and tax requirements.
- Legitimate interests: fraud prevention, network security, and business analytics.
- Consent: for marketing communications, which you may withdraw at any time.
5. Cookies
We use strictly necessary cookies to operate our platform, as well as optional analytics and preference cookies. You may manage cookie preferences via the banner shown on first visit or through your browser settings. Disabling non-essential cookies will not affect your core trading experience.
6. Data Sharing
We do not sell your personal data. We may share it with:
- Payment processors and banking partners required to execute transactions.
- Identity verification and KYC service providers.
- Regulatory and law enforcement bodies when legally required.
- Technology partners who assist in operating our platform, under strict data processing agreements.
7. Your Rights
Under GDPR, you have the right to:
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your data, subject to legal retention obligations.
- Portability: receive your data in a structured, machine-readable format.
- Restriction: limit how we process your data in certain circumstances.
- Objection: object to processing based on legitimate interests or for direct marketing.
To exercise any right, contact us at privacy@fynexamp.com. We will respond within 30 days.
8. Data Retention
We retain personal data for as long as your account is active and for a minimum of 5 years thereafter to comply with financial regulatory requirements. Where data is no longer required, it is securely deleted or anonymised.
9. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
10. Contact & DPO
Our Data Protection Officer can be reached at dpo@fynexamp.com. You also have the right to lodge a complaint with your local data protection supervisory authority.
11. Policy Updates
We may update this policy periodically. Material changes will be notified by email or via a prominent notice on our website. Your continued use of our services following an update constitutes acceptance of the revised policy.